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Customer Support


Context Help

If you lose your way inside our Control Panel, the very first thing you should do is push the Help button, which is present on each and every page. A pop-up menu will appear. It offers comprehensive info about all the operations that you can perform on that particular page. Each popup shows up on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a wide collection of educational video clips clarifying how to work with our hosting Control Panel. They're created for those of you who would like to see how things are getting done instead of only reading articles. Thus, anyone can quickly get to know our hosting Control Panel by merely watching our step-by-step tutorial video clips.

F.A.Q.

If you can't discover the answer you are looking for, take a gaze at our extensive FAQ database, which includes questions asked by real customers and offers practical solutions. We frequently update our Frequently Asked Questions database with new Q&A's so as to encompass all the new additions and innovations related to our hosting platform.

Ticketing System

If you still can't discover the answer you are looking for in the Frequently Asked Questions database either, you can touch base with our excellent team of customer service technicians available 24-7-365 and eager to help you with any problem. Each support ticket you open will be responded to in less than sixty minutes (the average support ticket response time being only twenty mins), so you won't have to wait a long time to get an answer to your question.

Contact Sales:

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 324437

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com